ATP: An update

The turmoil continues for those of us still affected by the non-arrival of our Dutch ATP tickets.

Some good news to start with: I have seen on Twitter today that a few people received their tickets this morning. I had a text from a friend to say hers arrived today as well. So some deliveries do still seem to be working their way through the system.

Now on to the less good news: what will happen if the tickets don't arrive. I have just had a long chat to ATP about my two orders.

Order 1 - this is not a disaster. The tickets I bought in Order 1 were part of ATP's official allocation and can therefore be reprinted to be collected from ATP's head office, which is near Waterloo station (conveniently enough the station I commute in and out of on a daily basis.) This might not be great for everyone, but it works for me.

Order 2 - this is not good. This order was filled from tickets that ATP acquired from another ticket reseller. This ticket reseller does not have a reprint capability so any tickets lost from this order are lost for good. ATP are attempting to provide tickets for the same sessions, but are only able to do so for one of the two events - for the other event, they are asking me to choose a different sport entirely as they cannot provide tickets for that event.

My feelings about this:
a) At least I will get some of my tickets.
b) At least ATP are trying to find a solution.
c) I am absolutely furious that something as simple as sending an envelope from the Netherlands to London has been so entirely buggered up.
d) I am hoping like mad the postman has turned up while I have been at work today.

If you have not yet heard from ATP regarding your order, send them an e-mail straight away with the reference number in the subject line. Alternatively, give them a call (the number is on their website). I might not necessarily like the answers I have been given today, but at least I have had a conversation about it.